Why Vital Link Stands Out

At Vital Link, we don’t just serve the Bay Area—we redefine what exceptional service means in our industry.

Local Expertise You Can Trust

We are proud to be a family-owned company, based in the Bay Area for over 43 years. Our mission isn’t to sign up everyone—we aim to deliver the easiest, most personalized experience to our community.

Customer Service That Feels Personal

Your experience matters to us. That’s why:

• You’ll always talk to a live person when you call, real people ready to help.

• We handle the setup for you with in-person installation and training. Instead of shipping equipment and paperwork for you to figure out, we send our technician to your home, set everything up, and walk you through how to use your system. The paperwork? Done for you. The result? You push your button only when you need help.

No Surprises, Just Reliability

• The price you see is the price you pay—no hidden fees, no extra charges.

• We promise never to raise your rates once you’ve signed up.

• We don’t lock you into long-term contracts.

Community Focused

We believe in giving back to the community that trusts us. That’s why we:

• Support local non-profits.

• Attend senior health fairs to connect with and educate the community.

• Go the extra mile to treat every client like family—the way we’d want our own parents and grandparents treated.

Going the Extra Mile

Every Vital Link client receives a Vial of Life, a form with critical medical information kept in your refrigerator. If paramedics are dispatched, they’ll have immediate access to this life-saving information.